Developing Our Offer

Scenic View of South of Scotland

Whilst our primary focus in our first year was to support our region to respond to and recover from COVID-19, we also started to think about our offer for the future. We established relationships with key Team South of Scotland partners and national agencies and providers to progress joint initiatives on the ground and ensure that our service delivery complements existing support. We also supported businesses and communities to plan for the future, creating a strong pipeline of future activity in the region.

This year we will continue to develop our offer through initiating new services, support and funding focused on addressing the needs and issues of our region and delivering inclusive economic recovery and growth for the South. We will also focus on building our expertise and increasing awareness across the region of what we offer through a place-based approach to service delivery, which is responsive to our rural geography and dispersed population and business base, and continuing to collaborate on key regional initiatives.

What we will focus on:

Developing and expanding our service offer for businesses, social enterprises, communities and initiatives / projects todeliver inclusive economic recovery and growth for our region

What we will do:

•Continue to offer individual support, tailored to clients’ needs, issues and opportunities

• Develop our range of support, services and funding to complement and avoid duplicating other locally or nationally available support or funding

• Communicate our offer to partners, businesses and communities to aid a better understanding of our role and the value we can bring

How we will enable this:

• Pilot new services, support and funding

• Work with national partners and industry bodies to ensure that national support and resources are accessible and are reflective of rural needs

• Developing working approaches that underpin a client focussed service

What we will focus on:

Developing a place-based approach to service delivery

What we will do:

• Explore how to best offer a place-based approach to service delivery in the post-COVID-19 ‘new normal’ and implement this model

• Target support to places where it is needed most

• Be more visible to those organisations who are looking for our support

• Support Team South of Scotland partners to deliver their place planning work

How we will enable this:

• Work with partners to understand the places most in need of support and to maximise the impact of our services and funding in local places

• Build on and strengthen partnership working with Team South of Scotland partners

• Going to our clients - meeting businesses, social enterprises, communities and partners when safe to do so

What we will focus on:

Building our client-focused team and expertise so we can support the businesses, social enterprises, communities and initiatives / projects across the region throughout their journey from starting up to established organisations

What we will do:

• Integrate Scottish Borders’ Business Gateway services into our service delivery to support entrepreneurial activity

• Continue to recruit and develop our team of client focused professionals so we can offer specialist advice to clients at whatever stage of development they need it

• Promote and support the take up of new practices that support a Just Transition to Net Zero; embed Fair Work; and embrace innovation and digitalisation

How we will enable this:

• Constantly review and develop our skills, knowledge and services so that they meet the needs of our clients and region

• Build the capability and tools of our client-focused team to be able to support businesses and communities with key national priorities like the Just Transition to Net Zero and Fair Work

What we will focus on:

Collaborating with partners, organisations and industry bodies to deliver key national, regional and locally focussed programmes and projects

What we will do:

•Be an active stakeholder in the Borderlands Inclusive Growth Deal projects and programmes to maximise the benefits for the South of Scotland

• Support the Advanced Innovative Manufacturing Service to help businesses to make the most of these facilities to develop innovative manufacturing techniques and new products

• Secure national opportunities to promote digital utilisation and improve infrastructure

• Develop our understanding, engagement and action in key thematic areas for the South of Scotland such as tourism, creative industries, energy and construction supply chains, transport, housing and learning and skills

How we will enable this:

• Support Borderlands partners on key projects and programmes

• Identify opportunities to connect our business clients to the Advanced Innovative Manufacturing Service to maximise potential for each business

• Develop our relationships with key networks and partnerships to understand where SOSE can best add value and unlock opportunities

• Being active with National partners to promote the South of Scotland and secure opportunities